Before getting off on the wrong foot here, it’s important that we define two major terms that may not be familiar to even the most experienced office veterans: POTS and VoIP.
POTS or Plain Old Telephone System is a phone system that utilizes an analog signal transmission over copper. Basically, it’s your run-of-the-mill telephone line – similar to the one you have at home. VoIP or Voice over Internet Protocol, on the other hand, refers to the technology that allows users to make calls over the Internet rather than the regular analog phone system. It converts sound into digital voice and transfers it through your connection. Simply put, it’s using the Internet to make phone calls. VoIP products have evolved immensely since their inception.
Before, users – both caller and receiver – needed to be at their computers to communicate. The sound quality was poor to boot, resulting to lagged or even dropped calls. This wasn’t ideal for businesses whose revenues are dependent on over-the-phone transactions.
The VoIP services today have addressed these problems and now offer feature-rich IP phones with improved sound quality. Here are 4 reasons why VoIP is worth the upgrade from your traditional telephone:
1. Cut back on operational cost
Installing a VoIP system greatly reduces operating costs for your company. It is much cheaper than traditional phone lines which charge extra for long-distance calls and industry regulation costs. With VoIP, your business won’t incur surcharges beyond your usual Internet fee. You won’t need separate networks for phones and data.
2. Portability for increased productivity
A VoIP system can be used anywhere as long as you have an Internet connection. Just log in to your VoIP telephone to get a dial tone, making it perfect for travel and remote work. You also won’t have to share your phone number, either. All you need is your headset or IP phone to get in touch with your staff or clients.
3. Built for multitasking
VoIP also makes it possible for its users to access other applications while still on the phone. Through integrated software programs, you can attach documents, conduct virtual meetings, and share data through video conferences.
4. Ease of use
Installing a VoIP system requires little-to-no technical expertise allowing you to add new components with ease. There are no complicated wiring or cable systems, unlike traditional telephone lines, thus eliminating clutter and fire hazards. Overall, the ease of use makes VoIP phones a great option for departments to operate without the need for highly-technical IT personnel.
More than a telephone
Communication is a two-way process; improving it involves both how we send messages and how to receive them. For a business, the streamlined connection a VoIP system provides amplifies manageability and cost-effectiveness. So while a POTS system is convenient, VoIP’s functionalities can ultimately help drive an organization forward.